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1. Privacy Policy

Zoom Drain (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website, services, or messaging programs.

By using our website (www.zoomdrain.com) or opting into our services, you consent to the collection, use, and disclosure of your information as described in this policy.

1.1 Information We Collect

We may collect both personal and non-personal information, including but not limited to:

  • Personal Information: Name, phone number, email address, mailing address, and any details you provide when submitting a request or communicating with us.
  • Non-Personal Information: IP address, browser type, operating system, website navigation behavior, and referral source.

We also collect information when you:

  • Submit a contact form or request a service
  • Communicate with us via email, phone, SMS, or live chat
  • Opt into marketing or promotional messages

1.2 How We Use Your Information

The information we collect is used for the following purposes:

  • To provide and improve our services
  • To schedule and confirm appointments
  • To communicate service updates and notifications
  • To process transactions and send receipts
  • To send promotional offers and marketing messages (with your consent)
  • To enhance website functionality and user experience
  • To comply with legal and regulatory requirements

1.3 Data Security & Retention

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. While we implement best practices, no method of transmission over the internet is entirely secure.

We retain customer data for as long as necessary for business and legal purposes. If you wish to request data deletion, contact us at support@zoomdrain.com.

1.4 Sharing & Selling of Data

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your information is only used for Zoom Drain’s internal operations and customer service communications.

1.5 Your Rights & Opt-Out Options

You have the right to:

  • Request access to the personal data we have collected
  • Request correction or deletion of your data
  • Opt out of marketing emails via the unsubscribe link in our emails
  • Opt out of SMS messages (see Messaging Terms & Conditions below)

For any privacy-related inquiries, please contact us:
📧 Email: support@zoomdrain.com
📞 Phone: (866) 225-5966
📍 Mailing Address: Attn: Privacy Officer, 500 Davis Dr Ste 1, Plymouth Meeting, PA 19462

2. Messaging Terms & Conditions

2.1 SMS Program Overview

By opting into Zoom Drain’s SMS messaging service, you agree to receive automated text messages regarding:

  • Service updates

  • Appointment reminders

  • Promotional offers

  • Account notifications

  • Message Frequency: Varies based on customer interaction.

  • Message & Data Rates: Standard messaging and data rates may apply. Check with your wireless carrier for details.

  • Consent Not Required for Purchase: Opting into messages is not a condition of purchasing any services.

2.2 How to Opt In & Opt Out

  • Opt-In: You can sign up for SMS alerts when submitting a contact form, scheduling a service, or requesting updates.
  • Opt-Out: You can cancel SMS messages at any time by texting STOP. You will receive a final confirmation message. To re-enroll, sign up again through our website or customer service.

For help, reply HELP or contact:
📧 Email: support@zoomdrain.com
📞 Phone: (866) 225-5966

2.3 Data Use & Compliance

Your phone number and SMS message history will be stored securely and used only for authorized communications. We do not sell, rent, or share SMS opt-in data with third parties.

Our SMS program complies with:
✅ CTIA Messaging Guidelines
✅ TCPA (Telephone Consumer Protection Act) Regulations
✅ Carrier Policies (AT&T, Verizon, T-Mobile, etc.)

2.4 Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

2.5 Transfer of Phone Number

If you change or transfer your phone number, you must opt out of our SMS service by texting STOP or notifying us at support@zoomdrain.com.

2.6 Changes to Messaging Terms

We reserve the right to modify or terminate our messaging program at any time. Any changes will be posted on this page, and continued use of the service constitutes acceptance of the updated terms.

3. Scorpion Chat Feature

3.1 Overview

Scorpion Chat is an instant messaging service provided by Zoom Drain for quick inquiries. It is available on an "as-is" and "as-available" basis.

Zoom Drain disclaims all responsibility for:

  • Availability and security of Scorpion Chat
  • Accuracy of responses provided
  • Liability for any loss, damage, or reliance on chat-provided information

3.2 Chat Data Collection

During your chat session, we may collect basic details such as:

  • Your name
  • Email address
  • General inquiries

This information is used only for internal purposes and will not be shared with third parties, except as required by law.

3.3 Chat Session Agreement

By using Scorpion Chat, you:

  • Acknowledge that online communication carries inherent security risks.
  • Consent to Zoom Drain retaining transcripts for training and quality assurance.
  • Agree that chat content does not constitute legal, financial, or technical advice.

If you have any concerns about privacy or chat-related data, please contact us at support@zoomdrain.com.

4. Consent & Policy Updates

By using our website or opting into services, you agree to the terms outlined in this Privacy Policy & Messaging Terms page.

Any updates will be posted on this page. We encourage users to review this page periodically to stay informed about our data practices.

For questions or concerns, contact our Privacy Officer at:
📧 support@zoomdrain.com
📞 (866) 225-5966
📍 500 Davis Dr Ste 1, Plymouth Meeting, PA 19462