"Had our sewer pump alarm go off. Called the local guy who blew us off, telling us he would see us in the a.m. We asked about what we should do in the meantime with using the toilets, etc. He told us it would be fine. When we expressed concern that we were worried that sewage would back up into our 1st floor, they literally scoffed, without even bothering to understand our system, and said it wasn’t going to happen.
We spent a good part of the late afternoon and early evening calling around to find someone else and then found Zoom Drain, who were incredibly nice and empathetic. Listened to us patiently, explained the risks for using our plumbing, and suggested not to go too crazy on avoiding use of the toilets, etc., but definitely don’t do any laundry. It was pretty late in the p.m., so we set up an appt 1st thing in the a.m.
Joe showed up first thing, was incredibly friendly and efficient, walking us thru his process for checking the electrical system before opening the drain. He lifted the cap and said, “Well, it’s a good thing you limited your use of the toilets,” as there was a lot of sewage in the drain. Pretty close to backing up into the basement/crawl space level, but the real issue would have been the electrical system within the drain getting flooded/damaged, which would have been an expensive repair.
Adjusted the floater alarm switch that caused the problem, talked us thru various options to consider in the future to remediate the system vs specific replacement repairs should it recur. Had the estimates in my email before he left our driveway. I highly recommend calling Zoom Drain for your plumbing needs! (But hope I never have to use them again)"
- Patrick Kelly
