“I had a broken water pipe on Wednesday & went on Angie's list to locate a plumber. Several were recommended. After I read the reviews & ratings ,I filled out the questionnaire explaining my problem. I was very skeptical after reading about Zoom Drain. Zoom Drain called me first,(after my questionnaire had been posted).I started setting up appointments & Zoom Drain was first. They showed up Thursday morning on time, evaluated the situation, gave me a quote & asked if I had any questions or concerns. When I asked about the negative feedback I read, I kindly told the rep that I never heard of Zoom Drain & I wasn't comfortable after reading a negative review. James (rep) thoroughly explained in detail the reason for the unhappy customers remark, which I now understand & sided with Zoom Drain. (didn't think zoom could change my opinion on that). 3 more contractors scheduled appts later that day & next day. I reviewed 2 more quotes & decided to go with Zoom. Long story very short : very happy with EVERYONE, GREAT PROFESSIONALS, FANTASTIC JOB OF EXPLAINING WHAT THEY WERE DOING BEFORE THEY DID IT. FAIR PRICE, & VERY KNOWLEDGEABLE. I WILL HIGHLY RECOMMEND TO OTHERS, THANKS TO ALL OF YOU.”